Braze is hiring a

Customer Success Manager, Enterprise

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT YOU'LL DO

  • Success, Implementations or Project Management
  • Own customer relationship and adoption, empowering Braze utilization and value for your book of business.
  • Advocate customer feedback to Braze product team and voice in our roadmap.
  • Work with some of Braze’s more technically savvy and complex digital first clients.
  • Provide continuing education for customers to maximize product usage.
  • Hit client renewals, retention and net retention targets.
  • Own and assume ultimate responsibility for customer renewals for accounts in your name. 
  • Dedicated contact for strategy, product training inquiries, and non-technical support.
  • Drive feature adoption through targeted on-going training of clients
  • Product expertise through delivery of training and planning workshops to clients.
  • Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews.
  • Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users.
  • Maintain ongoing regular contact with clients.
  • Solicit and synthesize customer product feedback towards product development ideas. 

WHO YOU ARE

  • 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
  • You are an excellent communicator
  • You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly.
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems.
  • You’re known for being a “team player.” We just can’t emphasize this enough.
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
  • You have experience managing complex accounts or projects with sophisticated clients.

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Looking for a job?

Customer Success Manager, Enterprise at Braze looks great, right? We have dozens of similar job posts on our site, interested? Leave your email and we'll send the best matches.