Because you belong at Twilio.
The Who, What, Why and Where
At Twilio, we 're focused on developing and expanding our world-class, cloud-based customer engagement platform. Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is a fast moving, lean company where every team member has a huge stake in the company’s success!
Twilio is looking for an individual who lives the Twilio Magic and who can assist our customers and making them successful is one of our most important tasks. Given that our customers pay us over time customer growth and retention is vital to our long-term profitability. We will not be successful unless our customers are continuously receiving value from Twilio.
You excel in a fast paced environment, working as a customer’s internal advocate to remove obstacles that may impede a customer’s experience with Twilio. You thrive on solving new, complex challenges that are unique to your customers and their businesses. You care deeply about building trust with everyone you work with.
The Customer Success Manager - Growth is someone with:
Your primary responsibility is to ensure that our customers receive an outstanding customer experience. You will work with customers throughout the customer’s lifecycle to ensure the customer receives maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.
Daily activities and responsibilities:
Twilio is empowering the world’s developers and enterprises with the technology to build modern, enjoyable communication experiences in their applications. The Customer Success Team is a strategic component in building our customer base and helping businesses improve how they interact with their customers.
The Customer Success Manager is the customer advocate and is focused on driving usage and adoption as well as customer satisfaction. You make sure that customers take full advantage of all features and services that Twilio has to offer. Customer Success Managers are often the first to identify growth and up-sell opportunities.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary Range: Developing $82,496.00- $103,120.00
Rest of Colorado:
Salary Range: $72,184.00- $90,230.00
Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Reimbursement Programs & Stipends