Adomik is hiring a

Customer Success Manager (h/f)

Paris, France
Full-Time
Remote

At Adomik, we are passionate about our customers!

So we’re looking for a Customer Success Manager ready to join our growing Customer Success team in Paris.

We are looking for candidates with personality, interest in Adtech, ability to raise the level of our teams, and a high customer focus. You will act as our client’s advocate.

After a solid onboarding process and training by your peers you will manage a portfolio of clients among the largest global publishers (media companies, marketplaces, classifieds).

Your main missions will be:

  • Act as the primary point of contact, and trusted advisor for your assigned clients
  • Own and develop a strong relationship with your clients and ensure a high level of satisfaction
  • Build and present revenue trends highlights, ad stack analyses, market benchmarks and yield recommendations using our different products and unique dataset
  • Evangelize Adomik products, and train clients in the adoption of these features to ensure their long-term success
  • Organise and attend regular in-person business reviews in Europe, in close collaboration with our Sales team
  • Be the voice of our customers internally to provide internal feedback to Product on how Adomik can better serve them and feed the product and business vision

Requirements

  • Masters Degree or equivalent in analytical/quantitative discipline such as Computer Science, Economics, Business Administration, Advertising.
  • 2+ years of client-facing experience with excellent interpersonal skills and the ability to work well in a cross-functional team environment (both Sales and Technical) are a must
  • Strong analytical skills - Adomik is a data-driven company, and so are our products and recommendations!
  • Excellent written and verbal communication skills - at all levels of an organization (Sales, Yield, C-level)
  • Hard working, team player, creative and an exceptional problem solver
  • Proficiency in Excel strongly recommended
  • Fluent in French and English
  • Experience supporting a highly technical product is a plus

Benefits

  • Stock options
  • Excellent location in the center of Paris (Montorgueil)
  • Full remote is possible only in France
  • RTT
  • Lunch vouchers
  • Contribution to transport costs
  • Mutuelle & Prévoyance
  • Coffee, tea & fruits
  • Fussball tournament & regular team-building events


About us

At Adomik, our mission is to help publishers grow in an ever more challenging and complex digital world dominated by GAFA.

Our unique AI-powered SaaS platform provides the line of products that publishers need to optimize their revenue and operational efficiency.

More than 100 prestigious clients in 20 countries use our solutions daily, among them industry leaders like Microsoft, eBay, Rakuten, and Tripadvisor.

If you want to make a strong impact in a fast-moving environment, Adomik is your perfect fit!

To know more about us, the team, and our company values, visit our Company page

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