MessageBird is hiring a

Customer Success Manager - LATAM

Queens, United States
Remote

Transform the communications world! Location? You decide!

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). 

Our Birds choose where they work from in the region we’re hiring in — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely so long as it’s within a complementary timezone.... Want to work from a rural retreat? Sure, no problem! How about a bustling city getaway for a few weeks? Go ahead!

We understand that “life happens” and give you the freedom to choose the best environment for you to “get s**t done”. We expand our flock without geographical restrictions. This allows us to attract and assemble an industry leading team from a huge variety of backgrounds & cultures,  making us more nimble, creative, and efficient!

Customer Success Manager | Remotely from LATAM

As a Customer Success Manager you proactively work with our new customers to ensure a flawless onboarding for all MessageBird solutions. You’ll work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently and successfully for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases. 

This role is a hybrid of technical project management and product/account support. You will collaborate with our sales teams on key accounts to optimize and improve their usage of MessageBird products.

What you’ll do 

  • Co-own the customer relationship by managing a book of business of approximately 20 of our top customers
  • Responsibilities will include successful onboarding, increasing adoption, retention and overall customer satisfaction 
  • Establish a strategic relationship with each customer and drive continued value of our products and services through product adoption and usage 
  • Monitor and proactively flag and act on product use of key accounts through the use of Customer Health Dashboards (CHD)
  • Conduct quarterly business reviews with customers to review usage & performance with MB products, advise on best practices, and discuss potential upsell or cross sell opportunities 
  • Collaborate with our sales teams when up-sell and cross-sell opportunities are identified 

What you’ll bring

  • 5+ years of experience in customer success, product enablement or account management in a technical environment, with 
  • 2+ years managing Enterprise level customers 
  • Proven track record of managing, retaining and expanding complex accounts
  • Experience implementing new processes and collaborating with cross-functional teams
  • Ability to consume and transcribe technical documentation for customers, along with an understanding of API architecture and use cases
  • Strong communication skills, both written and oral
  • Fluency in English and Spanish is required
  • Experience working in SalesForce, JIRA, Confluence and ZenDesk is a plus

#LI-Remote-LATAM-Tier-2#LI-JK1

What You’ll Gain

  • Work from anywhere
  • Generous stock options for all Birds
  • WFH set-up budget
  • State-of-the-art work gear
  • Learn from hundreds of the best minds in the business
  • Collaborate with diverse colleagues from over 55 countries (and counting)

LIFTOFF! 🚀

Life at MessageBird:

https://www.linkedin.com/company/messagebird-com/life/welcome/

We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. 

Ready To Fly?

Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

Headquartered in Amsterdam, we operate across 10 international hubs and we’re proud to be a “Work Anywhere” company. Our unique and united culture is rooted in our team: a diverse flock of over 700 Birds who represent 55 nationalities and counting. We’re smart, fast, and hungry. Our potential for growth is limitless. You can learn more about our story and life as a Bird via #messagebird.

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. 

Recruitment Privacy Statement: https://messagebird.com/download/pdf/MB-recruitment-privacy-notice%202020.pdf

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