LinkedIn is hiring a

Customer Success Manager - Learning Solutions

San Francisco, United States

Customer Success Manager, Learning Solutions

This role can be performed from either San Francisco, or Carpinteria depending on where the person hired is located

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

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  • Partner with Sales and Solutions Engineering lead post-sales to implement products and solutions.
  • Engage customer teams post-implementation to ensure client is achieving optimal result and ROI.
  • Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption.
  • Maintain a deep understanding of our solutions and content, and educate customers about the most relevant features/functionality for their specific business needs.
  • Take on special projects geared to driving adoption of new products and services with new and existing customers.
  • Service as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
  • Deliver on-site and on-line presentations, webinars, and workshops.
  • Perform other duties as may be assigned.
  • Approximately 50% travel required, depending on location and territory

Basic Qualifications:

  • 5+ years of experience managing a portfolio of B2B business, either as an Account Manager, Client Success Manager, consulting, or similar role within the SaaS space
  • 5+ year of experience in learning and/or e-Learning industry

Preferred Qualifications

  • Microsoft Office capabilities: Excel, Word, and PowerPoint and experience with strongly preferred
  • Excellent organization, project management, and time management skills
  • Excellent consulting, listening, and communication skills, demonstrated by the ability to establish working relationships at all levels at the client side, including C-level
  • Strong ability to derive insight from data and build actionable strategy based on analysis
  • Excellent presentation skills, both online and live, in large and small group settings
  • Excellent verbal and written communication skills
  • Excellent analytical, problem-solving and decision-making skills, applied with a solution-focused attitude
  • Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team

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