Pipedrive is hiring a

Customer Success Manager

Tallinn, Estonia
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 1,000 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a talented customer success manager to work with our tier 1 customers in our Tallinn office. In this role, you’ll work with our awesome customer success team to actively transform customer experience within Pipedrive. Do you love the dynamic world of customer success, challenging the status quo and want to help people get the most out of Pipedrive? If so, get in touch, we’d love to hear from you!

Your new adventure:

  • Be the go-to person for some of our largest customers in the APAC region
  • Ensure these customers feel looked after and have a fantastic experience using Pipedrive
  • Professionally balance customer expectations and requests with business outcomes
  • Make challenging conversations constructive by suggesting solutions to enable customers to grow their businesses
  • Develop intimate relationships with a portfolio of customers, understanding their business and what’s important to them while aligning Pipedrive to these outcomes
  • Ensure customers get the most out of Pipedrive
  • Prepare and deliver world-class quarterly business reviews to understand where customers excel and where they might need support 
  • Collaborate with other teams like marketing, sales and product to ensure we show up as one team
  • Onboard customers and perform post-purchase product training
  • Regularly hold meetings with key stakeholders to ensure goals are metIdentify new sales opportunities (up or cross-selling)
  • Actively contribute to the voice of customer initiatives, provide customer feedback to other teams, help with prioritization and follow through to resolution
  • Drive onboarding for newly hired team members and act as a role model
  • Assist colleagues in handling complex customer requests with expertise and communication skills 
  • Report gaps in operational process and partner with team leads and senior managers to foster a culture of service improvement across the department 
  • Participate in internal projects to improve processes and systems

Does this sound like you?

  • A desire to work with a diverse portfolio of customers looking to grow their businesses using Pipedrive  
  • 2+ years of proven experience in customer success with evidence of growing customer accounts, solving challenges and problems, negotiating and value-based selling
  • Fluent in English with strong communication and collaboration skills
  • A customer-oriented mindset: you understand what makes people tick and want to help them succeed
  • A skill for spotting patterns: you notice when several people have similar issues and are happy to help solve them
  • A bachelor’s degree or work experience in customer success is strongly preferred
  • You understand SaaS and have experience with CRM
  • You’re willing to work morning shifts for the APAC region (6am–2pm) 
  • You’re an experienced negotiator – not just with prices but also annually vs. monthly, with tiers and add-ons, etc. 

Why Pipedrive?

  • A value-driven work environment where people come first
  • A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
  • A team serious about getting things done while not taking ourselves too seriously
  • A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
  • Flexible working hours as long as you’re there for your team members
  • Freedom to execute your ideas with a passionate and motivated team supporting you
  • Lots of room for personal and career development, with internal and external training opportunities
  • Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more) 

  • Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

    Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

We’re looking for a talented customer success manager to work with our tier 1 customers in our Tallinn office.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

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