Kantox is a Fintech company developing sophisticated software solutions that help companies managing their FX in an automated way. We are now over 95 people strong team split between London and Barcelona and have raised over €20M. We just got awarded for the third year in a row the Deloitte Fast 50 UK and Deloitte Fast 500 EMEA!
We are a young team which loves heavy challenges and doesn't compromise on execution, speed and quality. We always strive for excellence and have each other's back. So, if you are a hard-working team player who likes to be challenged and wants to join one of the most sophisticated B2B Fintech on the European scenes, keep reading!
The goal of the Customer Success Manager (CSM) is to take care of our existing customers so they have an amazing experience after their on-boarding. You are the contact person for our top clients, not only to solve daily issues but also to identify business opportunities based on a solid understanding of their needs and projects. Our CSM understands our top client’s operational treasury processes and matches them with new products, unique market opportunities and improvement ideas. You will support the client in their trading activities and resolve problems and issues that arise. In doing so you develop a trusted relationship and you make sure the client receives the value of the Kantox solutions.
The CSM role is a long term career: at the beginning you will be focused on understanding our client’s world and needs during their day to day FX operations. After that, you will be able to analyze and develop business opportunities to increase the wallet share we have with our clients. You learn what the treasury world of our clients looks like. You learn what a treasury world of our clients looks like. You develop long-term relationships.
We are looking for people with strong communication skills. You are a real care-taker, able to connect with our clients. You have strong analytical skills and you are able to work in cross-functional teams. You have a good understanding of FX and economics.
We are a young and dynamic team disrupting the financial industry, therefore a positive attitude and energy are key to success in this position.
- More than 2 years of experience in the serving customers in banks or financial institutions
- Regular contact with senior stakeholders in the finance department of your customers
- Good knowledge and understanding of financial products
- Spanish as native language
- Fluency in English