ThreeFlow is looking for results-driven teammates who are eager to solve problems and question the status quo. We cultivate an inclusive culture where everyone can contribute, grow, feel valued, and make an impact.
We’re excited to add a Customer Success Manager (CSM) to our team to be a leading source of ThreeFlow user adoption. Reporting to the Manager of Customer Success, our new CSM colleague will be crucial to the success of ThreeFlow as we push the boundary of what’s possible in the employee benefits industry. If you inspire and influence people to adopt new ways of working, have a passion for transforming the employee benefits industry, and regularly use data to change customer behavior, we encourage you to apply!
ThreeFlow is a distributed company and hires in the US only at this time.
Manage a portfolio of brokers (and their carrier partners) and consult on how ThreeFlow can help both parties achieve their objectives and enable them to increase their usage
Develop relationships with influential users in a broker and carrier organization and convert them into ThreeFlow champions
Collaborate cross-functionally between our support, marketing, product, sales, and partnerships teams and advocate the needs of customers to leaders in different departments
Build and improve processes for collecting customer feedback, building requirements, and maintaining a long-term roadmap that clarifies goals and enables brokers and carriers to measure their progress
Lead regular customer planning meetings to celebrate positive outcomes, see opportunities for growth, and intervene when risks arise
Deliver an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goals
5+ years of customer success, client services, or consulting experience at a benefits brokerage firm or insurance carrier and understanding of broker and carrier challenges and industry trends
You’re passionate about helping clients and client success
You have a proven ability to drive action and change by using data to build scalable solutions (we’re energizing the next generation of the benefits industry, so we adapt and iterate regularly)
You’re comfortable communicating clearly and concisely, have strong organization and prioritization skills, and take initiative even if you don’t have all the answers
Intermediate to advanced proficiency with Salesforce and ChurnZero is helpful, though not required
SaaS experience is helpful, though not required
Please note that immigration sponsorship (H-1B, TN, etc.) is not currently available for this position.
Scams in which fraudsters impersonate legitimate businesses for personal gain are on the rise and can come in many forms. ThreeFlow doesn’t interview candidates via email, and job offers are only extended by the hiring manager after a thorough interview process involving phone and/or Zoom interviews. Our recruiters only use @threeflow.com email addresses, and we'll never ask you to provide sensitive information like your social security number or bank account details as a part of our interview process or through a PDF form. If you receive a suspicious email regarding a position or job offer with ThreeFlow, please don’t respond. Report it as spam, and forward that email to email@example.com.
ThreeFlow is a Benefits Placement System, a new category of enterprise software that allows benefits brokers and insurance carriers to manage the entire placement process in one shared system. We make it easier for carriers to win business and brokers to empower employers with the details they need to make better decisions. By connecting people, systems, and information, we enable easier communication, a quicker process, and better decisions making busy people more productive. Learn more at threeflow.com
ThreeFlow is committed to building an inclusive working environment regardless of gender, sexual orientation, religion, ethnicity, race, education, age, or other personal characteristics. We believe that people do their best work when they can be themselves, and we’re creating an environment to enable them to do just that.