ZOZI is hiring a

Customer Success Manager

San Francisco, United States
We are looking for a Customer Success Manager to join our ZOZI Family! As a CSM at ZOZI, you will ultimately be responsible for engaging with clients (Activity & Tour Providers using ZOZI Advance) post-sales, driving satisfaction and ensuring high retention. 
What you’ll do:
  • Nurture and grow a portfolio of existing clients and act as a trusted advisor for all things ZOZI! Be responsible for customer health, retention and expansion
  • Increase customer retention by conducting regular check-in calls for clients, work with them to solve problems, provide best practices and optimize their account structure and operations 
  • Track accounts to identify churn risk and work proactively to eliminate that risk 
  • Advocate for your clients — work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
About your background:
  • You are creative, energetic and self-driven. You understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with ZOZI Advance.
  • You are a determined, team player who has fresh ideas when it comes to user adoption and churn mitigation. You thrive on change and get a thrill out of creating and refining new workflows and processes.
  • You are customer oriented — you "own" the customer's problems and are able to solve inquiries effectively and efficiently.
  • You have a proven track record of exceeding your goals and quotas.
  • You have fantastic communication skills and are very comfortable with technology
  • 1-3 Years Prior experience in Customer Success or Account Management, SaaS Sales experience is a plus 
  • Familiarity with Salesforce & Gainsight is a plus
  • Working knowledge of HTML, CSS, & Excel
  • 4 year degree required

About Us:

ZOZI’s mission is to provide best in class online booking software for activity businesses and inspire people to experience the world. We’ve been named one of the "Top 100 Brilliant Companies" by Entrepreneur Magazine, “America’s Most Promising Companies” by Forbes, and "Top 50 Best Places to Work" by Outside Magazine for five years in a row.

For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment and customer management software used by thousands of businesses across nearly 90 countries.  For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.

5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.

Our company culture is built on passionate people - we value our team above all else and strive to have every person thrilled to build this company together. The team is highly incentivized to do well, and we’re heavily invested in the future of each person. We realize that talented people have options, and those who choose ZOZI mean a great deal to us. We want you to grow professionally, have a lot of fun and be surrounded by the best.

We offer great perks like a 401K, 100% company paid health benefits, professional development budget and more. We also have a “flex vacation” policy, which means there’s no formal number of days off per year - you take time when you need it. We also offer free ZOZI experiences, a company paid iPhone, sabbatical time, gym memberships, and a bike-equipped office at the end of the Embarcadero in San Francisco.

We've attracted some of the best investors, partners, and awards thanks to the dedication of our immensely talented team. If you like the idea of building a company that helps people create life memories, join us!

Get Out There™ at www.zozi.com/advance and www.zozi.com.