Qualia is hiring a

Customer Success Operations Analyst

Austin, United States

About Us

Qualia’s technology is a historic transformation to the way that real estate is transacted in the US. By bringing all the pieces of a home closing into one platform, we’re solving the coordination challenges that have historically made the home buying process a frustrating and slow process between buyers, sellers, realtors, and lenders. Qualia is currently involved in the sale of 1 out of every 10 homes sold in the US market.

What You'd Work On

  • Supporting operational efforts and enhancing business systems and processes for our Customer Success organization that includes: support, account management, onboarding, and expansion sales teams while reporting to the Manager, CS Operations/Renewals
  • Reviewing current state of the data, organization configuration, and workflows being executed with sales and marketing technologies and recommend changes to the current usage of each tool
  • Provide weekly updates on projects that inevitably will help drive a positive customer experience, revenue growth, and operational scalability
  • Identify gaps to create new process and own the project to completion 
  • Implement/maintain systems (Salesforce, Gainsight, DocuSign, Service Cloud, Talkdesk, etc)
  • Provide reports analyzing the results of activities related to key business metrics to direct manager, VP of CS, Director of CS
  • Assist with ongoing management of each technology and provide training and documentation as needed

Your background that likely makes you a match

  • 1-2 years of experience as a Salesforce Admin required
  • Previous SaaS CS or sales experience preferred
  • Proficient in Microsoft Excel
  • Experience managing the following systems: SFDC, Gainsight, DocuSign, Service Cloud, Talkdesk
  • Familiarity with SQL is a plus
  • Demonstrated project management skills
  • Strong operational and analytical experience 
  • Excellent verbal, written, and interpersonal skills
  • Experience in a start-up environment is a plus
  • Excellent written/verbal communication skills
  • Problem solver - happy to take instruction, but when needed, can independently translate a goal into an actionable plan
  • Entrepreneurial - comfortable with ambiguity, bias toward getting stuff done
  • Experience completing tasks and projects in cloud based applications (e.g. CRM, project management software, Google docs)
  • Applicants must be authorized to work in the US 

Why Qualia

Focus on what matters

We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: flexible PTO, fun monthly events, great health benefits, a new laptop, and a gorgeous work environment.

Work in a collaborative culture

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with social outings. 

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