M-Files is hiring a

Customer Success Operations Specialist - Fixed-Term (Finland)


M-Files is a global leader in information management. The M-Files metadata-driven document management platform enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. To learn more about us we encourage you to visit, www.m-files.com.

We are strengthening our team and looking for a Operations Specialist to join our Customer Success Operations team.
The preferred locations are Tampere, Espoo or Lappeenranta, Finland.

The position is fixed-term until the end of December 2023.

Customer Success Operations team supports the Customer Success organization with the day-to-day operational matters in tight cooperation with internal and external stakeholders. CS Operations also drives the continuous improvement of processes and practices within the M-Files Customer Success organization.

As an Operations Specialist you will be working on:

  • Supporting Project and Service Managers with financial and administrative matters
  • Setting up projects in M-Files' Professional Services Automation system based on customer orders
  • Supporting Customer Success employees on the use of the Professional Services Automation system
  • Handling financial and administrative tasks related to services subcontracting
  • Managing sales leads and producing commission/bonus calculations
  • Planning and executing improvement actions on Customer Success processes, systems and reporting


What we would expect from you:

  • Understanding of professional services deliveries, and related financials and metrics
  • Solid numerical skills and good command of Excel. Experience with SQL, Zuora, NetSuite and Power BI are considered as an asset.
  • Experience with Salesforce-based applications
  • Ability to successfully complete assignments in a timely manner under strict deadlines
  • A supportive can-do attitude, and good communication and interpersonal skills
  • Fluent communication in written and verbal English
  • Good problem solving skills and drive for continuous improvement
  • Bachelor's Degree from an accredited university/college


Why M-Files?

We are a global company with Finnish roots and with our own product that we are greatly proud off!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise.
Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make it happen", "Help others", and "Love customers" are highlighted through our daily actions as a team.

If you got interested on the role, pls apply soon, but latest by March 12th, 2023.
Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along.

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