Itnig is hiring a

Customer Success Specialist at Factorial

Barcelona, Spain

Our start-up Factorial is looking for an experienced Customer Success Specialist to join its young growing team. You will be one of the first Employee Benefits Agent and will help bringing new customers on board by providing them with the tools and information needed to activate their service as well as to ensure the Customer's Satisfaction and maintain a long lasting relationship .

You will be reporting straight to the Sales Director and you will be directly impacting the start-up's growth and success.

Since we’re talking about a recently founded startup, this role implies wearing many hats: from selling our solution to new customers to managing the existing ones, as well as being proactive and suggesting (and implementing) new ideas and improvements to our rapidly-changing solution.


Factorial is a start-up founded in 2016 here to change the way small and medium businesses manage and compensate their employees. The company offers a free software platform that lets all SMBs manage their company like only large enterprise could do until now. Also, Factorial makes it very easy to add employee benefits to their customers’ compensation packages. Benefits such as health insurance, meal vouchers and gym memberships are in Factorial’s offering.

  • Flexibility - We trust you, we don’t need to add rigid processes to your workflow.
  • Benefits - We are in the human resources space so we really believe in benefits and perks for our employees.
  • High growth environment - Joining a startup at this early stage with an experienced team behind is a unique opportunity for professional growth.
  • Ping pong championships - we have our own ping pong table at the office!
  • Itnig Breakfasts every Tuesday
  • Summer BBQs
  • Team Lunch on Fridays
  • Afterwork Beers
  • Afterwork activities such as Laser tag, Poker, Table games or LAN Parties
  • Conferences, events and workshops onsite