SURKUS is hiring a

Customer Success Specialist

Santa Monica, United States

At Surkus, our mission is to create meaningful connections that bring people and brands closer together. Using unique technology, the Surkus platform curates a targeted the ideal audience for client events - whether that be nightlife, comedy shows, classes, product launches or a digital campaign. In turn, Surkus members are invited to explore and discover these new brands and experiences, with invitations tailored just for them. Surkus reports on engagement and allows communication between clients and individuals before, during and after the campaign.


Our technology is powered by a group of driven, talented, and aspirational people who want to build products with real impact while obtaining rapid, exponential growth worldwide. Surkus has nearly 500k members who have have earned millions in rewards to participate in 10,000+ events/experiences and we are scaling globally!


The Customer Success Specialist is a critical part of our sales team and responsible for driving higher sales efficiency and productivity, customer conversion rates, and ensuring an amazing customer experience.


We are looking for a highly motivated, ambitious and results-oriented individual who is hungry to learn and craves a challenge. The right candidate will be a detail oriented energetic person with passion and innate drive to excel at any task. As is typical with start-ups, this role goes beyond a traditional function – the person must have ability to act independently in an unstructured environment, operate proactively and be deeply committed to our vision of connecting people with the experiences and companies that align with their interests.


  • Develop and maintain close relationships with customers
  • Providing consultation on the product
  • Demonstrate thorough knowledge of the Surkus product and value proposition
  • Demonstrate clear understanding of sales processes
  • Meet monthly and quarterly objectives
  • Maintain communication with clients in a timely and thorough manner
  • Work directly with both Business Development and Operations teams to ensure client success and build long-term relationships with clients
  • Facilitate event creation on the Surkus platform

Requirements

  • Highly motivated & detail oriented; Can work in a rapidly growing company and industry
  • Listens to customers; Tailors messages to customers based on their needs
  • Analytical thoughts process; strong written & communications skills
  • Comprehension (understanding) of workflows
  • Ability to communicate value of the Surkus product and value prop in a clear and succinct manner
  • Strong self-starter who is a team player and can work independently
  • Passion for the Surkus mission

Benefits

  • Excellent benefits, include health, dental, vision
  • Amazing office in the heart of Santa Monica
  • Paid parking at office
  • Fully stocked kitchen & weekly catered lunch
  • Opportunity to attend Surkus Events at some of the coolest and most exclusive venues
  • *This is an hourly paid position*

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