HomeRez is hiring a

Customer Success Specialist -Bilingue Français / Italian (H/F)

Paris, France

HOMEREZ IS :

For 5 years, Homerez has revolutionized the seasonal rental market with a unique and personalized offer for homeowners.

Our mission?

Offer the best experience to our customers by enhancing their properties and giving unparalleled visibility to their properties (more than 20 partner sites including AirBNB, Abritel, Booking.com ..). Moreover, we handle the whole management process for the owner from creating the ad until anwering travelers. We have a team that is dedicated to travelers 7 days a week. Our state-of-the-art solution, our expertise and our sense of innovation allow us to be part of the daily lives of over 10 000 owners across Europe.

What characterizes us?

We will not fall into the cliché of the start-up (We don't own a Babyfoot anyway). For us "start-up atmosphere" is summed up in one sentence "Work Together, Think Bigger and Play Harder".

Finally, it is in a loft-style open-space, under a beautiful glass roof in the center of Paris, that thrives a team of 40 international rockstars, young, ambitious and determined to go as far as possible!


OUR OFFER :

We are looking for an ambitious specialist in Customer Success Specialist - Bilingue Français / Italian (H/F) to support our growth and join an international team in the heart of Paris. You will be the privileged contact of our owners and travelers :


Owners Management

  • You are the main interlocutor of the owners and manage a portfolio of clients !
  • You implement a pricing and asset availability strategy
  • You develop the profitability of existing properties by identifying areas for improvement
  • You monitor the performance of your properties
  • You work on your KPIs !
  • You help homeowners to get the most bookings!

Travelers Management

  • You answer travelers' questions to convince and finalize the reservation request
  • You continually test new approaches to get more and more bookings
  • You solve incidents and disputes by having to find solutions to each problem encountered.
  • You share customer feedback and share feedback with the entire team
  • You help travelers plan their dream trip!

Requirements

WHAT WE ARE LOOKING FOR :

You are not a 5-legged sheep? It does not matter, neither do we !

At Homerez we pay a great importance to potential and we love above all diversity in the courses and personalities.

You have every chance of succeeding at Homerez if :

  • You are native-ve or bilingual Italian and French (required) and speak English
  • You are ideally from a commercial, tourism or real estate education background.
  • You have a big interessed / first experience in the travel industry
  • You are motivated, hardworking and you love working in a team

Benefits

LES + :

  • You will work in great premises in the heart of Paris at Bourse !
  • You will benefit from the expertise of our team of champions who constantly offers training and who advocates personal development.
  • You will have the opportunity to express yourself freely with the founders / managers and share your ideas.
  • We reimburse a portion of your transportation costs and offer a superb insurance policy, even if our weekly fitness / running sessions should eliminate the need to go to the doctor!
  • "Apéros" and Free Nespresso, what else?

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