Customer Success Specialist

Join the Trackonomy Team! 

Want to be part of the next hyper-growth IoT story in Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking for a high-energy, fast-paced, team-oriented environment that challenges your talents daily with cutting-edge technologies that solve global problems across multiple markets? Join the Trackonomy Team; we offer opportunities to talented professionals covering all engineering disciplines while creating unique opportunities for career growth. 

About Trackonomy 

Trackonomy aims to make people and organizations more productive through our next-generation operating system for the connected world. Our unique diversity of technologies allows us to create building blocks and vertically integrated, configurable platforms that enable our customers to drive digital transformation throughout their organization. We have a successful track record of leading initiatives at multibillion-dollar businesses in logistics, Industrial, healthcare, and Homeland security spaces. Despite being in strategic stealth mode, our solutions have been on ABC, CNBC, CNN, FOX, and even featured during US Senate hearings. In 2019 we joined Airbnb, Google, and Twitter as a recipient of the prestigious World Economic Forum Pioneer Award! We have raised over $250 million from top investors, including Kleiner Perkins and 8VC. Trackonomy is headquartered in San Jose, California, in the heart of Silicon Valley. 

Summary

 As a Customer Success Specialist (CSS), you will showcase your “Customer First” attitude, passion for service, and enjoyment of learning new technologies. As part of this exciting role, the CSS is accountable for maintaining strong, long-lasting customer relationships through the advocacy and realization of customer goals as well as increasing the adoption and utilization of our products. You will become a specialist on our customers and products and make suggestions for customer adoption and growth while working closely with the Sales and Customer Support teams. 

Requirements

• Develop deep knowledge of end-to-end customer system - Use our application, dashboards, and company tools to monitor performance, correct issues, and support customers
• Attend customer-facing meetings, take notes, capture issues and actions, and work with the account team for the best approach to execute deliverables
• Analyze and report on data from customer pilots and current deployments, and work with support to resolve issues in a timely manner
• Build bridges and work closely with cross-functional teams to develop deliverable plans and help hold internal resources accountable to commitments 
• Support and help direct troubleshooting activities, ensure actions are closed in a timely fashion 
• Work with a greater team to exceed customer expectations 

This is a full time role. We would be prefer candidates in the Bay area, but will consider highly qualified candidates outside the area. 

 

Qualifications

• Degree in Computer Science (Associate or Bachelors degree)
• Knowledge of IoT systems
• Experience working with Enterprise/key accounts 
• Strong organizational skills
• Ability to work independently, within a team, and across multi-disciplinary departments (hardware, cloud, mobile app, support, logistics)
• Ability to analyze system outputs and identify nonconformance 

 

Why Trackonomy Systems is a Great Place to Work:

Culture and Belonging: Our company’s culture isn’t something you join; it’s something you help build. You will be a role model and live our Vision, Mission, and Values. 

Perks: Trackonomy Systems understands that personal wellness is one of the keys to a happy, healthy and productive work environment. We offer Platinum level Health benefits, Flexible and Health Savings Accounts, Commuter benefits, and an Employee Assistance Program.  We also understand you are planning for the future, so we offer Pre-IPO equity and a 401k plan.

Career Growth: Trackonomy Systems is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, and learning and development opportunities, whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain a breadth of knowledge and experience.

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. 

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy’s business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact hr@trackonomysystems.com.