At Remitly, we help immigrant communities around the world send over $10 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet. At Remitly, your work has a direct and positive impact on people around the globe. Your work matters, every day.
Remitly's Customer Success Team is the core of our customer centricity. We take care of our customers through our teams around the globe and you will help extend our global CS team through outsourced vendor relationships. We are looking for a Customer Success Vendor Manager to unlock the potential of our outsourced contact center teams so we continue to be there for our customers around the globe! Reporting to the Vice President of Customer Success, the CS Vendor Manager will help transform the global remittance industry customer care experience, specifically through driving operational excellence through our Business Process Outsourcing (BPO) vendors.
What You'll Do:
Who You Are:
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer