We’re looking for someone to join our Resolutions team in the role of Customer Account Executive. The role will be responsible for handling escalations received from our front line customer support teams and will be the voice of the customer. Our aim is to deliver first class customer service to resolve issues via email (and telephone when required), as diligently and seamlessly as possible. You will demonstrate an unwavering commitment to service excellence, always improve the customer experience by removing sources of dissatisfaction and ensuring customers leave your conversation satisfied and loyal to the Deliveroo brand and service.
The ideal candidate will have previous experience in the Customer Service Industry and a clear customer-centric approach.
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