At Dashlane we believe in leading with employee choice and respecting peoples' different needs and preferences. Our interview process follows this same principle. In light of the ongoing pandemic, most people are currently choosing to interview remotely via Zoom. If you have different preferences, we welcome you to discuss them with us and we'll do our best to accommodate
Dashlane is a web and mobile app that simplifies password management for people and businesses. We empower organizations to protect company and employee data, while helping everyone easily log in to the accounts they need—anytime, anywhere. A better digital future starts with secure access.
Our team in Paris, New York, and Lisbon is united by a strong sense of community and passion for improving the digital experience. Over 15 million users and 20,000 businesses in 180 countries use Dashlane for a faster, simpler, and more secure internet.
About the role:
Our Customer Support Team is here to deliver first-class support in a simple, effective, and timely manner to our growing Dashlane community. Your day-to-day will be focused on handling queries from our customers through a wide range of channels including email, chat, social media, and occasional screen share sessions.
As Customer Support Agent besides helping Dashlane users resolve their questions and concerns, you will also help assist users and internal customers with their product-related concerns and play a role in sharing customer feedback across the organization.
This position’s location is flexible within Portugal, and you can also opt to work in our Lisbon office.
At Dashlane you will:
To accomplish the above, you will work cross-functionally with different teams such as Engineering, Development, Product, and QA.
We are looking for people that are passionate about helping others, have an interest in technology and the latest internet trends, are naturally curious and eager to join a fast-growing company.
This is the perfect role for someone who already has a strong background or relevant experience in technical support and who has ideally worked in customer facing roles before.
What else do you need to know?
Diversity, Inclusion, and Belonging at Dashlane::
As a truly international company - founded in Paris and split between Paris, New York, and Lisbon, Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more - and are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs.
Your interview experience:
Please submit you application in English, and be prepared to be interviewed in English. To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane in this blog by our Talent team. Feel free to browse our blog section to find more information about our product and how we work.