ShiftCare is a rapidly growing Saas company dedicated to providing world-class software solutions to healthcare providers. Our platform helps streamline operations, improve care delivery, and enhance overall efficiency. We're committed to customer success and providing exceptional support to our users.
We are looking for a dedicated and experienced Customer Support Agent to join our team supporting our Australian customer base. The ideal candidate will have prior experience supporting Saas platforms, be proficient in using the online support and chat tool Intercom and have excellent English communication skills to conduct mainly chat and email support, and phone and Zoom support when necessary.
The Customer Support team at ShiftCare is guided by a set of principles that we all take to heart. They serve as a guide to keep our team on the same page and remind us of what it takes to do great work:
How to Apply
If you are passionate about customer support and meet the requirements above, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are a perfect fit for this role.
ShiftCare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This role offers the opportunity to be part of a dynamic and supportive team. Apply today to join ShiftCare and help us deliver outstanding customer support!
ShiftCare’s innovative software platform helps Australia’s disability support providers, in-home aged carers and allied health professionals, streamline the way they do things 🧑🏽⚕️📲 ✅By creating efficiencies in rostering, client management and billing, we enable businesses to grow, while creating more time for what matters most – supporting clients, and helping them lead healthier, happier lives.Working with usWe’re a small but rapidly growing start-up that strikes the balance between work and play 🧑💻 ➡️ 🏄♂️Based at Fishburners, one of Sydney’s leading tech co-working spaces, our diverse team embraces a culture of dedication and enthusiasm.Whether you choose to work on-site with us, where you’ll rub shoulders with other start-ups, enjoy perks like complimentary coffee, beer and the occasional pizza, or remotely, at hours that suit you, you’ll soon feel like part of a team making a difference.Key Benefits: Be part of a small, rapidly growing business. Flat structure – take responsibility, be your own boss, and help us shape the direction of the business. Company laptop provided (Mac or PC) Based at Fishburners, Sydney CBD – a leading start-up community. Our valuesWe’re no cult. But we do have a set of values inspiring all who work with us.☝️ People-first - We’re a tech company, but people come first. We believe in better – enabling better quality care, and encouraging people to be at their best, by creating a fun, supportive environment to draw on their passions.🤩 Optimism - We see the good in people. Born problem-solvers, with a positive mindset, we rise to any challenge – a better way of doing things is never far away.🤝 Collaboration - Everyone has something different to offer. By recognising our own strengths, and those of others, we work together in harmony to achieve outstanding results.🤸♂️ Independence - We don’t believe in hierarchy. You’ll work side by side with the founders, yet have the opportunity to take responsibility for your efforts and help shape the future of the business.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's