Founded in 2000, simplehuman designs simple, functional products for the home, which we call “tools for efficient living.” The basic thinking behind simplehuman is that day-to-day life has room for improvement. By solving simple, often overlooked problems, we make people more efficient in their daily tasks at home. And we only build products we love to use ourselves.
As a customer support agent for simplehuman, you’ll act as the frontline. We are looking for product experts (we’ll help train) who can provide high-level phone, email and chat support to our customers. We sell high-quality, efficient, and simple products and strive for our customer service to match. You’ll resolve warranty claims, provide order support for orders placed on our website, troubleshoot product issues, and assist customers with any and all questions they might have.
This is a full-time role based in our Torrance, CA office. In order to provide better and broader coverage to our customers, our agents should be prepared to work a non-traditional schedule -- working Saturdays and Sundays while having two weekdays off, or working an 8 hour day that starts later and ends later at night, or a combination of both.
On a typical work day you will:
What you need:
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