We’re looking for a Customer Support Associate to join the Customer Success team within our Client Services organisation. As part of the Customer Success team you’ll be focused on ensuring our clients and end-users receive an exceptional experience with EduMe.
This is a brilliant opportunity to join a rapidly scaling start-up at a key stage in its expansion. You’ll be able to establish yourself as a critical part of our growth, to input ideas, have the freedom to act on your instincts, and to leave your mark on EduMe.
Who we are
EduMe is a Workforce Success platform used by modern companies across 6 continents to train, engage and inform their workforce. By having effective learning and relevant information in the palm of their hands, the workforce at companies like Uber, Deliveroo, Deloitte and Vodafone are empowered with the knowledge they need to be successful in their job. This is the goal of Workforce Success. We’re a hyper-growth company that’s changing the way people access and absorb information.
We’ve just raised our Series A funding from Valo Ventures, following a seed round from Connect Ventures. Since launching in 2016, we’ve won numerous awards for innovation and excellence, and were listed by Seedtable as one of the top 100 London start-ups to watch in 2019.
What you’ll do
What we’re looking for
We’d be particularly excited if you have
What we're offering at EduMe
We are committed to building a company with a phenomenal, inclusive culture, and this remains a priority for us as we move to a more remote workforce.
Working at EduMe during COVID-19
As a company, we have been fully remote since March 2020. While we intend to go back into our lovely office in Chiswick’s Barley Mow Centre, we are moving towards a flexible and remote working policy. We offer all employees and new starters a generous Working from Home budget so they’re able to set up the best and most comfortable working environment possible. Additionally, our office is deep cleaned regularly and has Covid-safe protocols to ensure a completely safe working environment should you choose to be on-site.
Diversity, Equity and Inclusion at EduMe
EduMe is an equal opportunity employer. We are proud to have built a diverse team and as a company are committed to the unlearning of unconscious bias, diversity and inclusion long-term, which will remain a key focus of ours as we scale. We welcome all applicants, regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family or parental status (and any other status protected by applicable law).
More information can be found about life at EduMe on our careers page: https://edume.com/join-us
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