HoneyBook is a business management platform for creative entrepreneurs that centralizes and automates workflow, digital payments, and generates business opportunities for our customers. We champion technology as our ally in celebrating human passion and originality. At HoneyBook, every day we are on a mission to empower the creative economy to rise together, doing what they love.
Our award-winning culture is built on core values that drive everything we do, including putting people first. If you thrive in a fast-paced, intellectually-charged environment, join our team!
What will our Customer Support Associate get to do?
Our Customer Support Associates are at the front lines providing world class concierge level customer support. You’re the members’ advocate and HoneyBook ambassador.
What's a day in the life of a Customer Support Associate?
You'll be responsible for responding to member inquiries via email, chat and phone calls, resolving cases (big and small) and collaborating with other departments to resolve their issues. You’ll use Intercom and other support tools to ensure our members will have a seamless experience with us no matter who they are talking to.
Additionally, you’ll keep track of complaints about bugs and features that aren’t user friendly and relay these messages back to our Product and Engineering team. Together, you’ll work out solutions to our members’ problems, develop features to make our product easier to use, and find ways to help them get the most out of our platform.
What experience and skills does the right guy or gal need to possess?
The Good Stuff
At HoneyBook, strive to create the best work environment this stems from being an organization that values diversity, inclusion, equity and belonging. We believe diversity, inclusion, equity and belonging are pertinent to our success.
At the end of this application, there is a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our process. We can only see aggregate response and are unable to view individual responses. In fact, we aren’t even able to see if a candidate has responded or not! Responding is your choice and it will not be used in any way in our hiring process.