BlueVine is hiring a

Customer Support Associate - Business Checking

BlueVine is a high-growth fintech company empowering small businesses with innovative banking. By combining industry-leading technology and security with our team's expertise and care, we've helped 200,000+ businesses, funding more than $9 billion since 2013.

Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long. We're hiring problem solvers and collaborators to join our meaningful mission.

Headquartered in Redwood City, CA, we've recently raised $102.5M and are backed by top investors, including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, and M12.

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at BlueVine, you will be an advocate for our clients. In this role you will work closely with our developing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. You will have the chance to see the inner workings of a growing FinTech Support Team while helping to build our Business Checking product.

 

WHAT YOU'LL DO:

  • Resolve Small Business owners requests regarding BlueVine's Business Checking product via inbound call, outbound follow-ups, email, and or chat
  • Engage with our partners and business leaders across the organization to ensure customer requests are resolved efficiently and effectively while addressing the customers' short-term & long-term needs
  • Leverage BlueVines innovative technology solutions and systems to process customers requests
  • Meet or exceed performance expectations based on key performance indicators like customer experience, effectiveness, and efficiency
  • Identify, resolve, and or escalate risks that may impact the business
  • Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
  • Assist in the development of new processes, process documentation, training, and client communications 

 

WHAT WE LOOK FOR:

  • 5-7 years of Customer Support experience including client-facing experience
  • High School diploma or GED
  • Banking and financial experience a strong plus
  • Passion for helping people 
  • Ability to learn and work effectively in a virtual environment
  • Critical thinker who loves to solve problems and recommend enhancements
  • A quick thinker and a fast learner with the ability to work in a rapidly changing environment
  • Technology savvy individual who can adapt to rapidly changing tools and technologies
  • Exhibits uncompromising integrity
  • Excited about growing a career within a rapidly growing company

 

BENEFITS & PERKS:

  • Receive over $1,000 annually for a wellness benefit of your choice
  • Monthly WFH Stipend 
  • Generous PTO and holidays
  • Excellent health coverage and life insurance benefits
  • Generous, paid parental leave which covers up to 15 weeks
  • 401K with an immediate 3% company match

Once we Return to Office:

  • Commuter benefits - CalTrain passes for SF employees and a monthly parking allowance 
  • Weekly catered lunches
  • Unlimited snacks in fully stocked kitchens
  • Pet-friendly HQ