Customer Support Associate II

About the role

• Provide customer service to internal and external customers via phone, chat and email
• Resolve customer inquiries by gathering information, diagnosing the issue, and providing a resolution or next steps
• Opens and maintains customer accounts by recording account information; Keeps records of customer interactions, transactions, comments, and complaints
• Maintains a positive, empathetic, and professional attitude toward customers at all times; Acknowledges and resolves customer complaints
• Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly

Who you are

• At least 1 year of experience in Customer Service (Voice, Chat and Email)
• Good communication skills. Good comprehension. Keen on details. Superb work ethics. Customer Service experience
• Provides comprehensive and professional customer support to ensure customer satisfaction
• Work with internal or client teams to identify potential issues with new features and services
• Maintain regular communication with management regarding process improvement opportunities
•