SupportNinja is hiring a

Customer Support Associate II

Manila, Philippines

About the role

  • Provide customer service to internal and external customers via phone, chat and email
  • Resolve customer inquiries by gathering information, diagnosing the issue, and providing a resolution or next steps
  • Opens and maintains customer accounts by recording account information; Keeps records of customer interactions, transactions, comments, and complaints
  • Maintains a positive, empathetic, and professional attitude toward customers at all times; Acknowledges and resolves customer complaints
  • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly

Who you are

  • At least 1 year of experience in Customer Service (Voice, Chat and Email)
  • Good communication skills. Good comprehension. Keen on details. Superb work ethics. Customer Service experience
  • Provides comprehensive and professional customer support to ensure customer satisfaction
  • Work with internal or client teams to identify potential issues with new features and services
  • Maintain regular communication with management regarding process improvement opportunities

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