BlueVine is hiring a

Customer Support Associate - Paycheck Protection Program

BlueVine is a high-growth fintech company empowering small businesses with innovative banking. By combining industry-leading technology and security with our team's expertise and care, we've helped 200,000+ businesses, funding more than $9 billion since 2013.

Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long. We're hiring problem solvers and collaborators to join our meaningful mission.

Headquartered in Redwood City, CA, we've recently raised $102.5M and are backed by top investors, including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, and M12.

At BlueVine, we’re proud to be the answer for thousands of small business owners who rely on us every day to equip them with the funds and or financial solutions they need to achieve their business goals.  Are you passionate about helping others and developing solutions that translate into meaningful experiences for customers?  Do you thrive working in a continuously evolving and fast paced environment?  Enjoy working in an innovative, inclusive, diverse, and collaborative environment?  If so, BlueVine may be a great fit for you.  

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at BlueVine, you will be an advocate for our clients. In this role you will work closely with our developing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns.  This role will primarily focus on supporting the Small Business Administration Paycheck Protection program.  Customer Support team members are responsible for assisting customers with applications for a new PPP loan and or loan forgiveness. 

**Must be willing to relocate to Salt Lake City or Jersey City office once we re-open**

 

WHAT YOU'LL DO:

  • Resolve Small Business owners requests regarding BlueVine’s products via inbound call, outbound follow-ups, email, and or chat (average of 70-100+ contacts per day)
  • Ensure customer requests are resolved efficiently and effectively while addressing the customers’ short-term & long-term needs
  • Leverage BlueVines innovative technology solutions and systems to process customers requests
  • Meet or exceed performance expectations based key performance indicators like customer experience, effectiveness, and efficiency
  • Identify, resolve, and or escalate risks that may impact the business
  • Provide customer experience feedback along with recommended enhancements
  • Review documents submitted by customers in order to extract information and provide status updates

 

WHAT WE LOOK FOR:

  • 1-2 years of Customer Support experience including client facing experience
  • Knowledge of the SBA Paycheck Protection Program a strong plus
  • Banking and financial experience a strong plus
  • High School diploma or GED
  • Passion for helping people 
  • Ability to learn and work effectively in a virtual environment
  • Critical thinker who loves to solve problems and recommend enhancements
  • A quick thinker and a fast learner with the ability to work in a rapidly changing environment
  • Ability to effectively manage difficult conversations
  • Technology savvy individual who can adapt to rapidly changing tools and technologies
  • Exhibits uncompromising integrity
  • Excited about growing a career within a rapidly growing company

 

BENEFITS & PERKS:

  • Receive over $1,000 annually for a wellness benefit of your choice
  • Monthly WFH Stipend 
  • Generous PTO and holidays
  • Excellent health coverage and life insurance benefits
  • Generous, paid parental leave which covers up to 15 weeks
  • 401K with an immediate 3% company match

Once we Return to Office:

  • Commuter benefits - CalTrain passes for SF employees and a monthly parking allowance 
  • Weekly catered lunches
  • Unlimited snacks in fully stocked kitchens
  • Pet-friendly HQ