Viva Wallet is hiring a

Customer Support Consultant

Marousi, Greece

We are looking for a data-driven Customer Support Consultant to join our team in Athens, Greece. The successful candidate will be responsible for handling customer inquiries and issues by providing instructions, promoting products and services and dealing with potential complaints according to established policies and procedures in predefined SLA’s. If you are passionate about customer support, then we want to meet you!

More specifically, as a Customer Support Consultant, you will:

  • Act as a 2nd level support consultant to resolve issues acting as a point of escalation for more challenging issues;
  • Identify, research, and resolve customer issues using our CRM systems and tools;
  • Ensure that incidents are resolved in a timely manner to meet defined service level targets;
  • Communicate progress and resolution of issues to internal and external customers;
  • Identify and assess customers’ needs to achieve increased satisfaction;
  • Provide accurate and valid information by using the right methods/tools;
  • Handle customer complaints by providing appropriate solutions and alternatives within the time limits;
  • Follow communication procedures, guidelines and policies;
  • Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services;

Requirements

To be considered you should have:

  • Excellent use of Greek & English both in verbal & written form;
  • Hands- on attitude to contact existing or potential customers to inform them about a product or service using scripts;
  • The Answer questions about products or the company;
  • The Ask questions to understand customer requirements and close sales;
  • Direct prospects to the field sales team when is required;
  • Demonstrable knowledge of entering and updating customer information in the database;
  • Knowledge of taking and processing orders in an accurate manner;
  • The ability to Go the “extra mile” to meet sales quota and facilitate future sales;

Benefits

We are offering an attractive competitive salary and the opportunity for a rapid career development, working closely with a highly motivated team in a dynamic and fast- paced environment.

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