Planday is hiring a

Customer Support Consultant (Native English, Fluent German)

London, United Kingdom

Planday's workforce management platform improves the lives of shift workers across the globe by digitizing and integrating systems and administrative tasks; helping save time and money to focus on the things that really matter.

Do you want to develop your customer service and IT skills within an innovative and international company? Are you a fluent/native English and German speaker? Then you might be Planday’s new Customer Support Consultant!


We are looking for a service-minded and proactive individual to join our Customer Success team in London. You’ll join a team of passionate colleagues, who strive to give our customers the best support experience.


As our Customer Support Consultant, you will be responsible for:

  • Communicating with customers via our support channels: telephone, online chat and email
  • Answering questions about how to use Planday; as well as best practices for scheduling and administration
  • Testing and troubleshooting issues before passing them on to a second line of technical support
  • Taking your own initiative in terms of finding the best solutions for your customers and for your team

Requirements

You are the right person for the job if you:

  • Love helping people and setting a positive tone of communication
  • Are proactive, like problem-solving and can think outside of the box
  • Are a fluent English & German speaker
  • Can work in a structured way and have flair for IT
  • Have experience working in a fast-paced environment and can quickly adapt to changing circumstances
  • Are flexible, have a strong drive, and a good sense of humour

It is a plus if you have experience using Planday from a previous workplace and if you are fluent in any other languages!

Benefits

First and foremost, we offer more than just a job; being an employee in Planday means that you become part of an ambitious team where the sky is the limit. In addition, you get:

  • To be a key part of an exciting international growth journey
  • An international and dynamic workplace
  • A great location in central London
  • 25 paid holidays in addition to 10 public holidays
  • Private healthcare coverage