Purple Carrot is on a mission to cultivate the plant based resolution, one meal at a time. We are looking for an experienced and passionate Customer Support Director to lead our support team, execute and maintain best practices, increase retention and drive improvements across the company through the voice of the customer. This role requires outstanding leadership skills and the ability to strategize and drive execution across this critical initiative.
As the Customer Support Director, you will scale and lead our customer support team to achieve the highest levels of experience through delightful, timely, and professional communications with customers. This position requires a creative approach to maintaining and streamlining our existing customer support workflow with an emphasis on innovative technologies to help further this achievement.
This role reports to our Head of Marketing. Due to Covid-19, the Needham office is closed through 2020, and potentially longer. Upon reopening the office, we will work with this position on creating a cadence for an in-office schedule and/or visits.
About Purple Carrot
Purple Carrot is a meal kit subscription service on a mission to help customers eat more plants. We are looking for hardworking individuals who take pride in having fun and have a passion for startup culture. From sip and spin nights, to our annual day of service in the surrounding community, we work to live and yet live to work because we're doing what we love. We’re crafting delicious, 100% plant-based recipes and shipping them to homes across the country, making it easier than ever to eat healthy, nutrient-dense foods on a regular basis. Since its launch in October 2014, Purple Carrot has grown significantly with increasing revenues, new subscribers, and national reach.
We are committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap, veteran status, or marital status.
We love our staff, and show it with benefits (medical, dental, vision, and life insurance), matching retirement plan, unlimited paid time off, professional development dollars, credit toward free Purple Carrot boxes, and working in collaboration with co-workers who are passionate about food.
This job has been filled or removed by Purple Carrot.
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