As a Customer Support Engineer (CSE) you will provide an outstanding level of support (application, technical and otherwise) to Airware’s customers. The CSE’s charter is to create ‘delighted customers’. You will be helping us to create a world-class organization in a revolutionary industry. The industry is rapidly evolving, and our platform is at the heart of it! Help us to support a complex product stack consisting of SAAS, installed software, and hardware. By responding to customer requests, replicating and resolving customer issues, logging and managing cases, and performing in-depth analysis of issues, you will ensure the customer a positive experience and foster great relationships. You will be providing in-depth, analytical, procedural, functional and technical assistance to Airware customers with a dedication to customer success, while maximizing customer satisfaction and promoting added value with every interaction.
Necessary Skills and Experience
Problem Solving and Analytical Skills:
Must be available some weekends/evenings
Ability to do shift work
BA or Equivalent
Beneficial Skills and Experience
How to Apply and What to Expect:
In addition to a resume, please include a short explanation of your background, accomplishments (links to past projects are always helpful), and what excites you about Airware. This will help us to get a multi-dimensional view of who you are and connect you with the right person at Airware.
Be prepared to have a detailed technical discussion with a member of our team over the phone or via video chat. Be prepared to spend a half-day at our office with the Airware team.
Airware offers complete enterprise drone solutions that are built on the Aerial Information Platform, so that aerial data becomes an extension of a company’s existing data management systems. Airware’s comprehensive set of technology enables enterprises to plan, capture, and analyze aerial data, all within an enterprise workflow. Based in San Francisco, Airware has built a cross-disciplinary team of experts in aerospace, robotics, geospatial, hardware, software, and cloud. Founded in 2011, Airware has raised more than $70 million to date from investors including Andreessen Horowitz, Kleiner Perkins Caufield & Byers, NextWorld Capital, First Round Capital, Google Ventures, GE Ventures, and Intel Capital.
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