Customer Support Engineer
We are looking for someone to join our Customer Support team, helping us to build epic client happiness.
Who are we?
You know those annoying marketing messages you get every day. Well they're only going to get worse unless someone does something about it. Ometria's purpose is to help retailers create marketing experiences their customers will love.
We use data to truly understand each customer, and make sure that their experiences are ones they truly find valuable. We do this right now for 200 of the fastest growing retail brands, from Made.com to Hotel Chocolat, and for 200 million individual people across the world. We have (rather empty) offices based in London, New York and Southampton, and have raised over £25m from leading VCs like Octopus and Summit.
What will you be doing?
Joining a Customer Support team of 5, you will be answering all in-bound queries (tickets and live chat) from our customers using Zendesk - from passing on simple "How do I..." queries to internal teams to investigating API integrations, HTML template queries and more complex application problems.
You will also identify documentation requirements, or updates to existing documentation. We also run a paid on-call rota system for emergencies, plus cover some international hours, which you will participate in once up to speed.
The support team works closely with the Customer Success and Development teams, capturing feedback on product enhancements, reporting issues, account trends, and updating documentation.
We also run a paid on-call rota system for emergencies, plus cover some international hours, which you will participate in once up to speed.
What kind of people do well in this role?
You know what makes customers happy and go above and beyond to deliver epic service, getting it right the first time.
Why join Ometria?
One of our values is “It's awesome to be here”, which we show with our:
The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment.
We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status
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