VividCortex is hiring a

Customer Support Engineer


About Us:

VividCortex is the best way to improve your database performance, efficiency, and uptime. It is a secure, cloud-hosted platform that eliminates your most critical APM visibility gap: deep insights into production database workload and query performance. This enables you to delight your customers with a consistently high-performance experience, while shipping better code to production faster and safer. Founded in 2012 by noted database experts, and backed by New Enterprise Associates, VividCortex is headquartered in Charlottesville, Virginia with remote team members in the US and in Montevideo, Uruguay. With more than 750% year-over-year growth, VividCortex is a company on fire!

Why this job is important:

Our Customer Support Engineer delights customers with fast resolutions to problems and questions, shields other engineers from disruptions, and makes our knowledge useful and accessible, both internally and externally. This Engineer is customer-facing and drives and measures customer happiness through fast, expert guidance. They also be part of the engineering lifecycle to improve our processes and systems, building and maintaining our documentation content system, and owning all product-related technical documentation and communications.

A career at VividCortex is exciting, fun, and fast-moving; expect things to change weekly, sometimes daily! It's also high-impact and challenging. You'll have a a lot of responsibility and autonomy to directly influence on the growth of our company, and your goals will consistently challenge you. Finally, a career here is rewarding, offering great benefits and a stake in the company's success.