Meero is hiring a

Customer Support Executive- Traditional Mandarin Speaker

Full-Time
Meero’s core mission is to empower photographers to focus on what they love: photography! We take care of the rest by relying on tech and AI.

Started in 2016, Meero is on a mission to make life easier for photographers and customers alike by bringing the top-name brands directly to image creators all the while expediting all of the tedious work. From its state-of-the-art image editing technology to our teams positioned around the world, Meero is helping creators do what they do best: create.

Meero is always looking to add fresh new talents in an already amazing team. Have a look if you needed more reasons to become a Meeronaut: https://bit.ly/2UDSXiJ 

Check out this new position:

WHAT YOU'LL DO
- Ensuring that the right communication goes out via calls.
- Achieving Target oriented Outbound calls Appointment scheduling (Not Sales)
- Be a part of our Business communications and support team in Logistics
- Coordinate with our partnered photographers and clients.
- Ensuring all booked Photoshoots are assigned to Photographers in the area.
- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- First point of contact for photographers, clients and customers majorly through Chats/Emails.  

WHAT YOU'LL NEED 
- Good Rate of speech and ability to guide customers structurally on calls
- Fluent Mandarin and manageable English- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset- Prior experience in customer relationships is a plus.
- Able to multi-task and learn process quickly. 
- Looking for a Singapore citizen

RECRUITMENT PROCESS -  Interview with the Team Leader of Business Communications and Support and Language Test for Mandarin
- Interview with the Head of Delivery - India
- HR interview with the Talent team
- Speero interview to make sure you're aligned with Meero's spirit & values- Welcome on board!

WORK @ MEERO

Dream big and do bigger - Dreaming big is step one, but we don’t stop there. By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities. 
Make work play - Work should never be boring. Bold ideas and big laughs make everyday exciting, so we never get complacent. We are a family that loves each other, pushes each other, and laughs with each other. 
Champion creators - Creatives are the architects of our visual world. We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure. We truly support one other, so we’re free to fall, but quick to get up and try again. 
Give a shit - Success doesn’t happen by accident. We work with focus, determination, and pride towards our goals. We care deeply about each other, our clients, creatives, and our impact on the world. 
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