We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew generation rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
And we did. Like all high growth companies it’s been a bit of a roller coaster journey, but we’re now stronger than ever, with over 800 happy customers and exciting new products. We have ambitious plans but with William Reeve at the helm alongside co-founder Tom Mundy and a brilliant team of over 180 talented Goodlordians we are confident we’ll achieve these.
Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect.
And this year we’re proud to have been recognised as a Great Place to work. No one likes a show off, but we can’t not shout about this. We’ve worked hard to make Goodlord great, and it’s important you know this isn’t just words on paper; Goodlordians have validated this which has led to us being accredited:
It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.
About the role
Goodlord’s mission is to provide the best-renting experience in the world and we’re on the hunt for a Customer Support Hero to help us achieve this.
We are still a relatively small team, so there's no room for coasting along. We're looking for grafters, self-starters, who can keep up with the pace and who are ready, willing and able to get their hands dirty and want to make a real difference, to join our gang.
In return, you’ll find a group of friendly people who take the work seriously but not ourselves, and who are madly passionate about our brand and our values. We also have fun parties, regular socials, love cakes, love dogs (who we encourage into the office when we’re allowed it open!) and we can wear what we like to work (goodbye uncomfortable suits!)
If you're ambitious, excel at what you do, thrive under pressure and want to help us add a few more impressive things to our list of achievements, then we'd love to hear from you.
As an operational team, Customer Support is a team with passion and problem-solving at its core. As a Customer Support Hero, you’ll really get to have your finger on the pulse of the business, interacting and working closely alongside all teams to provide a Customer Delight experience, making our customers rave about us as well as directly helping to create an even better product and customer service.
From day one, you'll need to immerse yourself in the company and build your knowledge of our evolving platform and Goodlord's array of products aimed at making renting simple and transparent for everyone.
In this role, you’ll be troubleshooting user queries via live chat, phone, and our email contact channels. You'll need to work across the business with our other operational teams on internal escalations and investigate technical issues, as well as supporting launches of new product features.
This job and environment is not for everyone, but if you like to work hard, take pride in what you do and relish the thought of working and collaborating with bright, motivated and interesting people then we’d love to hear from you.
The day to day stuff:
This is a great opportunity to join a fast-paced team where you’re encouraged to take on as much responsibility as you can. Your drive and imagination is your limit, not your job title. But these are the things that will be core to your role and will keep you busy.
We’re looking for people who are passionate about providing world-class customer service, who are genuinely excited by the prospect of working at such a fast-paced and growing technological environment, and who have and can clearly demonstrate; empathy, exceptional communication, problem-solving and analytical skills, resilience, drive and who will also challenge the status quo and continually strive for improvement.
You’ll be a confident and talented problem-solver, with a knack for clearly explaining and resolving complex issues, and who fundamentally wants to do a good job.
And it would be super great if:
Why You'll Love Being a Goodlordian
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our one of our core values is Bring our whole selves to work which is really important to us, if there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come join us!
** Please note all offers will be subject to satisfactory reference checks and if you’ll be working with financial info we’ll also need to complete a customer and DBS check. We will only ask for references at the point of making an offer.
Unfortunately Sponsorship is not available on this role
Strictly NO Agencies
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