Data is hard. Our job is to help make performing data analysis feel easy, accessible, and approachable. Indicative is focused on making analytics easy for businesses by building simple, yet incredibly powerful tools. The Company is led by a successful management team with a proven track record that includes multiple exits to Fortune 500 companies.
Every CS team member is expected to become an Indicative expert, and is encouraged to delight our customers on a daily basis.
We are looking for a support specialist who is passionate about helping customers solve problems and unlock business value through the Indicative platform. This is a contract position with the potential to take on a permanent role. This role will support the Customer Success and Business Development teams and the ideal candidate is resourceful and creative in their approach to problem solving. Strong client facing demeanor, positive proactive attitude, keen analytical mindset and attention to detail are a must.
This role will work with customers to gather further insight into the issue at hand and with the Indicative team to produce a solution. You will become an Indicative expert and leverage your detective-like mindset to uncover the root causes of problems. You are great at documenting the issue and can juggle multiple requests in an organized fashion.
We are always growing, learning, and adapting, in and out of the office. You’ll be joining a team that is crazy smart and very direct. We ask the hard questions and challenge each other to improve our work. We are self-driven but team-oriented. We're dedicated to agile methodology and big believers in 'lean' development.