Cribl is hiring a

Customer Support Manager (US Remote)

Remote

Cribl makes open observability a reality for today’s tech professionals. Our category-defining product suite gives companies the power to control their data and the flexibility to make choices, not compromises. With more than $400 million in funding by top investors including IVP, CRV, Redpoint Ventures, Sequoia, Greylock, and Tiger Global, we continue to grow our revenue and customer base by triple digits, with more than a quarter of Fortune 100 companies now Cribl customers.

As a remote first company, Cribl was recently ranked as the top technology/software company on the Forbes Best Startup Employers list (#7 overall), included in CNBC’s Top Startups for the Enterprise, and has been recognized as a top company for women, diversity, and culture by Comparably. So what's it like to work here? Our culture is rooted in our five core values, which includes Irreverent, but Serious. We like to have fun. We like to make each other laugh. And we love Goats!

Why You'll Love This Role:

Cribl is seeking a Customer Support Manager to be a part of a specialized support team.  This role is centered on customer success by providing in depth knowledge of individually assigned big data solutions and Cribl’s interactions with those solutions and using our knowledge to lift up everyone in the org and at the company.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

If You Got It - We Want It

  • Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers. 
  • Strong written and verbal communication skills.
  • Proven success with encouraging knowledge sharing internally and externally at every opportunity.
  • A deep understanding of goals and helping your team achieve them. 
  • A passion to elevate those around you and watch them succeed.
  • A minimum of 3 years’ experience as a leader.
  • 10 years’ experience in customer facing roles.
  • Understanding of Big data and why data is important to companies.

As An Active Member Of Our Team, You Will...

  • Manage an industry leading team.
  • Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
  • Review Cases, Metrics, Statistics to ensure departmental success.
  • Mentoring and coaching to drive Engineers to their best success.
  • Participate and be an advocate of Customers and Engineers.
  • Create, maintain, enhance Processes and Procedures.
  • Build your technical knowledge in Cribl products and how to position them. 
  • Ensure team success to SLA’s, CSAT and other guiding metrics.

Bonus Points/Preferred Qualifications:

  • Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies
  • Experience with AWS, Azure, GCP, and other cloud platforms

Salary Range ($128,900 - $164,200)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us

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Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us

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