Customer Support & Operations Champion
Base & Equity
Curve is growing - join our adventurous startup!
We believe that the next generation of banking will be a single mobile platform that enables payment anywhere with any card from any account, and connects people in a simple way with the best technologies and financial offers - putting them back in control of their finances.
Our team of entrepreneurs, product-builders and customer-focused marketers are developing a ground-breaking product with the customer at the core. To start with, we’ve taken the humble bank card and injected it with a whole load of innovation. Technical complexity, scalability, security and real-time transactions are all part of the day-to-day challenges.
With funding from the Who’s Who in angel investors and an experienced and ambitious founding team, we are at the forefront of London FinTech.
If you like to be intellectually stretched, your capabilities tested and want an opportunity to have a real voice, input and impactful contribution, then we’re offering that in abundance.
You bring your expertise; we’ll give you the platform to flex your talent!
This is a crucial role and we need someone exceptional to fill it. You will be the face of the company, and the gateway to our customers. You will eventually know our customers and our product better than anyone else in the company so you’ll be naturally curious and always learning. You pride yourself on giving precise and accurate answers to our customers even to complex, multi-component or ambiguous questions.
You will be the customer’s advocate in the company, and you take pride in having this responsibility.
Role Requirements include:
The majority of our time is spent answering inbound customer support queries in our CS ticketing system, by email (and occasionally by phone), capturing feedback (good and bad) and exploring technical and legal queries (with the support of relevant colleagues).
You'll also be doing the following:
This is a great opportunity to get in at the launch of a ground-breaking mobile fintech startup and be a part of its success, as well as learning new skills from an awesome team of people, and making your mark on how Curve engages with its customers.
This job has been filled or removed by Curve.
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