Bitpanda is hiring a

Customer Support - Polish/German/English (f/m/d)

Vienna, Austria
Full-Time
Who we are
Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as €1.

Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we’ve grown to a powerful and diverse team of 500+ people who represent more than 50 nationalities. Headquartered in Vienna, we’re proud to be Austria’s first unicorn and one of the fastest-growing fintechs in Europe. Our innovative technology serves over 3 million users and operates across multiple hub locations. Our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!


Your mission:

You are in close contact with our users and help them with various problems and questions they have concerning Bitpanda, as well as handling user requests in multiple languages.

Please note: For this position, it is required that you are open to working shifts in the evening or on the weekend.

What you’ll do:

  • Assist Bitpanda users through our support channels (e.g. Zendesk)
  • Evaluate user feedback and feature requests
  • Draft content to optimise the user experience
  • Suggest and develop improvements for our customer services
  • Stay up to date with the latest developments of our services and our industry in general

What we’re looking for:

  • Excellent communication skills, C1 level in written German, English, and Polish is required, any additional language is a plus
  • General knowledge, education, and/or experience within the financial sector and/or about cryptocurrencies is a plus
  • Knowledge/usage of the Bitpanda platforms and services is a plus
  • Relevant experience within B2B Sales or Customer Support is a plus
  • Ability to follow processes and internal guidelines, as well as a familiarity with digital technologies



What’s in it for you

- Top-notch “tech pack” (a.k.a.: the latest and greatest hardware) that you need to help Bitpanda move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included! 
- Individual stock option plan
- Exclusive premiums when trading on Bitpanda
- Occasional company-wide and team events  - both in-person and virtually!
- Learning & development opportunities
- A brand new, optimised-for-Hybrid-working, HQ office located in Vienna’s fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)
- Bitpanda sustainable merch to keep you swagged out and living the Bitpanda brand
- A global Bitpanda team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working. 

And, above all, the opportunity to learn & grow as part of Bitpanda’s incredible journey to become Europe’s #1 investment platform.  

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