Qualia is hiring a

Customer Support

San Francisco, United States

TL;DR Support role for at a San Francisco tech startup.

About us

Hi, we're Qualia. We are designing software to help make home closings more efficient, saving homebuyers money and time and reducing industry fraud. Anytime a house is bought, there are enormous costs that go into the process of closing the deal. Qualia is building an enterprise software tool that is changing the way real-estate transactions are managed. We are based out of San Francisco and number 18 people. We raised a Series A of $7,000,000 in November from Formation 8. Our website: www.qualia.io

Why work with us

Job Description: This role is best suited for individuals who have a strong desire to see customers succeed and gain value from our platform. You’re a people person, out-going and passionate about engaging and helping customers . You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Experience:

- Prior experience in Customer Support equivalent history of increasing customer satisfaction, adoption, and retention is a plus, but not necessary. 
- Impeccable written and verbal communication skills.
- Detail oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
- Technically fluent

Why work with us

Focus on what matters

We want to make it as easy as possible for our team members to create great work and live a healthy work/life balance. Our benefits package takes care of employees both inside and outside of the office. Each day employees dine together- eating a delicious meal from a local vendor. Our kitchen is stocked with snacks and beverages. We offer a slew of other benefits such as: company retreats into the mountains, fun monthly events, a gym reimbursement, great health benefits, a new laptop, and a gorgeous work environment.

Work in a collaborative culture

Qualia is growing fast. We’re passionate about technology that solves real world problems that affect millions. Our team is made up of incredibly fun and bright co-workers. We set a high bar, but also value balancing hard work with ping pong, chess, and a good beer.