Ramp is hiring a

Customer Support

New York, United States

Traditional corporate cards were designed to make you spend more with complex rewards programs that encourage wasteful spending. In contrast, Ramp’s mission is to increase the lifespan of businesses with intelligence & automation designed for high-performing finance teams. We make financial rigor easy by enabling real-time visibility and understanding of every dollar spent. Over 1,000 customers are now using Ramp for over $1 billion in annualized transaction volume. 

Ramp was founded in 2019 by the same team who built, scaled, and sold Paribus to Capital One. We are the fastest growing NYC startup, having achieved a unicorn valuation of $1.6 billion in less than 2 years. Ramp has raised $320 million in funding from investors including Stripe, Goldman Sachs, Founders Fund, Coatue Management, D1 Capital Partners and Thrive Capital, as well as over 50 angel investors who were founders or executives of leading companies.

About the Role

Ramp is looking to hire foundational phone customer support agents to help support our customers as we scale. We’re looking for agents with an intense customer focus and passion for helping people, agents who are hungry to learn all about our product, and folks who are able to communicate effectively with both customers and an internal team. As a customer support agent, you will work closely with the customer support lead, account management, sales and engineering teams on reporting, documenting and responding to customer feature requests, issues, and investigations that you’ve done on unique customer cases. You’ll be the first line of defense for our customers on our phone lines and the voice of the customer to the rest of the team!

What You’ll Do

  • Work directly with a rapidly growing customer base, helping Ramp scale effectively by handling support requests over the phone and via email
  • Help us maintain a 95%+ satisfaction rate with our customers
  • Help us maintain a first in class service level agreement over phone and email
  • Be the front line for our customers and own a critical piece of the feedback loop for improving our product, providing insight for the whole team
  • Learn the Ramp Platform inside and out to maximize effectiveness with our customers and understand requests from our customers effectively
  • Utilize critical thinking skills to diagnose potentially complex problems using tooling to help report to engineering
  • Work directly with the support lead on documentation, escalations, product updates and communication with other teams and 3rd parties to help aid our customers and scale our phone operations
  • Have the ability to grow, develop and learn in a fast paced, start up environment

What You Need

  • Minimum 2 years of experience supporting a technical product in customer support
  • Minimum 1 year of experience handling high volume of phone calls
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Investigative and critical thinking skills
  • Desire for ownership and growth in role over time
  • Ability to work evenings and weekends as needed

Nice to Haves

  • Experience working with Zendesk tooling

Ramp Benefits

  • 100% medical, dental & vision insurance coverage for you
    • Partially covered for your dependents
  • 401k (including employer match)
  • Unlimited PTO
  • WFH stipend to support your home office needs
  • Monthly wellness stipend
  • Annual education reimbursement
  • Relocation support

Looking for a job?

Customer Support at Ramp looks great, right? We have dozens of similar job posts on our site, interested? Leave your email and we'll send the best matches.