MarineTraffic is hiring a

Customer Support Remote Agent

Remote

MarineTraffic, the global ship tracking intelligence service, with six million unique monthly users and over 20,000 new user registrations per month, is looking for an enthusiastic agent to join our Customer Success Team and actively interact with a vibrant maritime community. Working hours: 23:00 - 07:00 UTC.


As a Customer Support Agent your mission will be to provide high quality service before, during and after customers' requirements are met. Success in this position requires exceptional customer service skills, self-motivation and desire to apply problem-solving skills for helping others achieve results.

Here is what you would expect to focus on:

  • Respond to customer-submitted requests, via our ticketing and live chat system
  • Troubleshoot and guide customers through product
  • Provide information to assist customers with their purchasing decisions
  • Identify upsell opportunities
  • Deal with customer complaints
  • Gather and forward customers’ feedback to the respective internal Teams

Requirements

  • Fluency in English is a must – additional languages are advantageous
  • Excellent written and verbal communication skills in English
  • At least 1 year of prior experience in similar position
  • Ability to understand the needs of the average user in an online world
  • Effective communication with non-technical people to resolve technical issues
  • Above-average computer and internet skills
  • Self-motivated, problem solving and trouble-shooting skills
  • Ability to work independently
  • Organizational skills
  • Friendly, energetic attitude
  • Familiarity with the shipping industry will be a bonus


You will be working remotely, this is why you need the following to be in touch with the MarineTraffic team:

  • Availability of quiet home-office
  • High-speed internet
  • Modern computer & browser
  • Headset with noise-cancelling – a headset that plugs into your computer for use during calls


Benefits

  • Work in a learning organisation and thriving startup culture
  • Address with our solutions the global Shipping Industry client base
  • Competitive renumeration package
  • Huge room for creativity and innovation

  • If you’ve read the description carefully and feel you are a genuine fit for this role, which is both challenging and fun, we would like to hear from you.


    Get your career on course by joining a globally recognised industry leader. Apply now.


If you’ve read the description carefully and feel you are a genuine fit for this role, which is both challenging and fun, we would like to hear from you.


Get your career on course by joining a globally recognised industry leader. Apply now.

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