Campspot is hiring a

Customer Support Representative

Grand Rapids, United States
Full-Time

The Company

Campspot crafts reservation software for resort owners that delivers their customers the perfect camping experience. We are a team of motivated people who use our talents to solve tough problems and build tested software.

Founded in early 2015, Campspot continues to grow with people who embody our culture of continuous learning, innovation, and respectful collaboration. We’re made up of smart and innovative individuals who work together. Each of us adds value to our product with proven skills, ingenuity, and creativity, and we expand these qualities in a cycle of teaching and learning.

We implement a flexible management style paired with an expectation that employees hold themselves accountable for doing what needs to be done. On our small, self-managed team, initiative is a must.

 

The Job

Campspot is hiring a Customer Service Representative. This individual will primarily be responsible for assisting system users with inbound call/email questions of entry-level technical nature and continuous account setup and support of our clients. You will be required to master the ‘ins and outs’ of the Campspot software and will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. High level technical ability/experience is not needed, but welcomed. Campspot is a web-based application, allowing us to assist users in real-time and from a remote position.

Camping is a service industry with many of our partnering parks conducting the majority of their business outside of normal business hours, and on weekends. Candidates should be available for a schedule to include evening hours and weekends.

This is a full time, salaried position, where the team member would be working from the Campspot office in Grand Rapids during weekdays, and remotely on weekends.

 

Qualifications

  • Excellent written and verbal communication skills
  • Patient and courteous demeanor when working with customers
  • Availability on weekends and weekdays until 8pm EST
  • Attention and obsession for detail and accuracy
  • Effectively and efficiently solve problems ranging in difficulty
  • Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities

 

Preferred Qualifications/Experience

  • 3 years experience in customer service or related role
  • Experience working with Software as a Service (SaaS)
  • Experience working in the recreation/hospitality/tourism industry
  • Proficient in Microsoft Excel

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