FiveStars is the rewards program for small businesses that’s proven to bring customers back more often. Through unique rewards and personalized service, FiveStars helps everybody be a VIP. Founded in 2011 and based in San Francisco, our mission is to help businesses and communities thrive by turning every transaction into a relationship. In 2015, FiveStars drove 35 million in-store visits across over 10,000 local businesses in the U.S. and Canada. Over 10 million consumers use FiveStars to have exceptional experiences with local businesses. To-date FiveStars has raised $105 million from top-tier investors including HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator.
We consider our Customer Support Representatives "Customer Support Heroes", and they are the most visible and impactful member of our team in our quest to help merchants use FiveStars to develop lasting relationships with their customers. You will learn our product inside and out and work every day to remove obstacles that prevent our merchants and consumers from capturing real value with our products.
What is the difference between a typical Support Rep and a Support Hero? A Support Rep sits in a grey cubicle, reading from a script, taking endless calls and clock watching for 5pm. A Support Hero takes phone calls and provides world class service to our small business customers, but they are also wondering when the next Nerf gun round is going to hit them, thinking about the awesome project they are working on, or how cool it is to come to work everyday with a group of their friends.
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