FiveStars is hiring a

Customer Support Representative

San Francisco, United States

FiveStars is the rewards program for small businesses that’s proven to bring customers back more often. Through unique rewards and personalized service, FiveStars helps everybody be a VIP. Founded in 2011 and based in San Francisco, our mission is to help businesses and communities thrive by turning every transaction into a relationship. In 2015, FiveStars drove 35 million in-store visits across over 10,000 local businesses in the U.S. and Canada. Over 10 million consumers use FiveStars to have exceptional experiences with local businesses. To-date FiveStars has raised $105 million from top-tier investors including HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator.

We consider our Customer Support Representatives "Customer Support Heroes", and they are the most visible and impactful member of our team in our quest to help merchants use FiveStars to develop lasting relationships with their customers. You will learn our product inside and out and work every day to remove obstacles that prevent our merchants and consumers from capturing real value with our products.

What is the difference between a typical Support Rep and a Support Hero? A Support Rep sits in a grey cubicle, reading from a script, taking endless calls and clock watching for 5pm. A Support Hero takes phone calls and provides world class service to our small business customers, but they are also wondering when the next Nerf gun round is going to hit them, thinking about the awesome project they are working on, or how cool it is to come to work everyday with a group of their friends.

We Offer:

  • $42k base salary with up to $5,000 quarterly bonus
  • Full medical, dental, and vision benefits
  • Catered meals and a fully stocked kitchen
  • Equity in the company

Responsibilities:

  • Troubleshoot and solve our client’s technical problems
  • Recognize common issues and think of ways to solve them permanently
  • Interact with and support clients effectively through email and phone
  • Constantly develop ways to improve processes and create value
  • Think outside the box

 Requirements:

  • Communicate with confidence, professionalism and empathy over the phone, email and chat
  • Very comfortable working with Windows and Mac OS
  • Remain composed in high stress situations and convey empathy for our customers and their situation
  • Experience in a customer facing role
  • Passionate about serving clients
  • Multilingual

 Preferred:

  • Prior startup experience
  • Prior customer support experience
  • Salesforce
  • Project management skills