hipages Group is hiring a

Customer Support Representative

Sydney, Australia

Our Story

Hi. We're hipages. We're all about transforming the home improvement industry.

Founded in an Aussie garage 12 years ago by two great mates, we've continued to reinvent and refine what we do, becoming Australia's number 1 site to hire qualified, trusted and verified tradies.

We've developed innovative products, using cutting edge technology, solving everyday problems that have plagued homeowners and tradespeople for years. This is a longstanding industry and we're excited to help reshape it!

Our talented, friendly and passionate team have many achievements to be proud of, including winning awards such as BRW's Best Places to Work, BRW's Fast 100, Deloitte's Tech Fast50, Australia's Most Innovative Company Awards and 2016 Smart50 Top Digital Innovator.

This is an exciting period of growth for us.  We are fast on our way to becoming a household name and are determined to make life easier for homeowners and tradies Australia wide. We need more great people to join the team and help us get there.

Sound like a challenge you are up for?

The Role

In no other role will you get as broad an understanding of our business as you will in this role.  You will play a key part in managing client enquiries to ensure all customers' needs are met in a professional, friendly and timely manner.

The Task

  • Second level support for inbound customer service calls
  • Resolving customer queries to maintain and develop the client relationship
  • Maintaining in-depth business and product knowledge
  • Collaborating effectively with internal departments to address customer needs
  • Working with clients through outbound support to improve their business advertising
  • Replying to inbound customer emails and enquiries with detailed responses and supporting actions

Skills and Experience

You will be genuine - the real deal.  An amazing listener who truly cares about our customers and who always responds with warmth.  You will need to be firm at times though because like most of us, some of our customers try to push the friendship at times.  This is a rock solid, collaborative team you'll be joining, so you must be a team player with excellent written and verbal communication skills and a calm and composed manner.

You will succeed at hipages if you are a team player, work hard and are respectful of others.  You will also need to be passionate about what you do and determined to achieve results - fast.

What your team-mates think

  • "It's a great environment, great colleagues, great customers and the overall business is improving all the time. Things never sit still for too long and everyone is always striving for better".
  • "I've spoken with people from all walks of life in previous support roles but speaking with tradies every day is the most enjoyable for me. I find our customers so easy to talk to and you can be guaranteed to have a laugh and hear a good story or two"

Benefits

  • You'll join a growing company where you can make a real and valuable contribution
  • You'll be working with a strong, established sales team and passionate leadership who are constantly breaking records
  • You will work with leading edge systems and tools
  • You'll receive a competitive salary, plus real opportunities to earn a lot more with our generous uncapped commission structure
  • We are located in the heart of the hustle and bustle - Sydney's CBD
  • We are invested in Learning and Development for all staff
  • As soon as you start you get to become an owner of the business (through employee shares)

Culture

At hipages, no 2 days are the same and our pace is fast.   Our diverse and inclusive culture drives our success and makes us a great place to work - we celebrate the individual!  We strive to empower our team to feel free to be themselves so they can unleash their maximum potential.  We are a team of down-to-earth people who genuinely work together as a team to "make it happen".  This is hipages' DNA.  We also love celebrating -  everything! Birthdays, babies, big wins, little wins and anything in between, our company awards and events are legendary! Check out our Instagram #hipagesteam to get the picture.

If this sounds like you, then welcome home!