Perdoo is hiring a

Customer Support Representative (m/f)

Berlin, Germany

Work is changing for the better and we want to be at the forefront of that movement: improving working life for employees across all disciplines in all types of organizations. We want to make everyone count and care about how teams can get the best out of themselves.

Perdoo is an Enterprise Goal Management system trusted by thousands of employees and hundreds of organizations worldwide. We've built our software around OKRs (Objectives & Key Results), a goal management framework that allows companies to engage, challenge, and align their workforce.

 

We are looking for a highly motivated, technically proficient team player to join our team in Berlin as a Customer Support Representative. In the forefront of the customer operation, you will be responsible for all user queries in every channel, ensuring our customers always leave with the right answer and a happy face.

 

Responsibilities

  • Help customers get the most out of our software and respond to customer requests via email ticket support, support requests that come up in our online community, and phone requests
  • Escalate support requests and bugs to engineering team; reduce support requests by identifying and resolving technical issues
  • Provide input to the Perdoo Product team on feature improvements and customers’ business challenges
  • Be a self-starter: identify and implement efficiencies and best practices; identify trends/issues and come up with solutions