Robinhood is hiring a

Customer Support Representative

Palo Alto, United States

Job description

Here at Robinhood, our mission is to democratize access to the financial markets. We are a team of engineers and designers, and we hold the products we craft to highest standard. We believe that exceptionally engineered systems - not marble office buildings on Wall St - are the cornerstones of establishing trust.

Robinhood is committed to providing the best customer experience to a new generation of investors. As a Customer Support Representative, you will be a critical contributor to Robinhood’s overall narrative and report directly to the Head of Customer Support. In this role, you’ll be the front lines of interaction with our loyal customers. We are looking for personable and tech-savvy professionals to help support our rapidly growing customer base by responding to inquiries through email, phone, and social channels. This is a great opportunity to join a team that’s leading growth and customer acquisition initiatives at one of the Bay Area’s most-talked-about startups.  

As a Customer Support Representative you’ll:

  • Communicate with customers regarding account details and activities 
  • Work independently and collaboratively to resolve customer concerns 
  • Field inbound calls and emails from our loyal customers
  • Screen and review pending applications for incoming customers
  • Process compliance documents and adhere to all SEC and FINRA regulations

Some things we consider critical to being a Customer Support Representative:

  • You have a bachelor’s degree and have worked with customers before — internships count!
  • You love details. You have impeccable grammar and can spot an error a mile away.
  • You solve problems easily. You’re the one your friends talk to before they ask tech support.
  • You thrive on empathy. You sense how someone feels without seeing their face.
  • You communicate well. You could explain smartphones to a time traveler from 1776.

If you’re ready to dive in and guide our customers through a complex financial landscape, then go ahead and apply — we’d love to hear from you!