BePark is hiring a

Customer Support Specialist

Brussel, Belgium

We believe that using technology to operate parking lots digitally leads to better suited solutions for end users as well as lower cost for the building owner. Our expertise and technology allows us to operate hundreds of parking lots representing well over 10.000 parking spots that would otherwise be unavailable to the public.

BePark’s teams offer end to end parking solutions to thousands of individuals as well as over 500 Companies in Belgium and France, including Altran, Marsh, Delhaize, Orange, Cofinimmo, Bouygues,... We will continue to spearhead innovation and, from the parking lot, help accelerate global trends in mobility for the benefit of the community at large.

This takes a team of smart and motivated people...


The Customer Support Specialist is the central figure in customer relationship management. He is responsible for providing optimal service quality and ensure high customer satisfaction.

The Customer Support Specialist is part of the customer success team. He ensures the follow-up of his portfolio of clients and acts as their main point of contact. Being at the hearth of the organisation, he collaborates closely with the sales and finance departments.


Main missions :

  • Build strong client relationship
  • Manage incoming calls and customer service inquiries
  • Provide after-sales support to retain customers
  • Respond to customer queries in a timely and accurate way
  • Gather customer feedback and share with our Sales and Marketing teams
  • Provide support to Account Manager
  • Main contact point for customers

Requirements

  • Native speaker level in either French or Dutch, working proficiency in the other is a plus
  • Energetic, tenacious team player with excellent verbal and written communications skills
  • High degree of professionalism
  • Organised, detail and process oriented
  • Problem solver, customer-oriented and inventive
  • Patience when handling tough cases and stress resistant

Benefits

What can you expect from BePark ?

BePark is a fast growing SME whose goal is to redefine the mobility landscape and change the way we think of parking. In that environment, you will be faced with many challenges and even greater opportunities. You will meet enthusiastic people and multi-disciplinary teams.

We believe in frequent, short and fast-paced meeting where you will be updated on everything that happens in the company and have the opportunity to propose your ideas and initiatives. Needless to say that most of those meetings start with croissant and coffee or end up with a beer in one of the countless bars around the office.

Join us for the ride !

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