Customer Support Consultant is responsible for handling customer inquiries and issues by giving instructions, promoting products and services and solving complaints according to established policies and procedures in predefined SLA’s.
More specifically, as Customer Support Specialist, you will:
1. Manage and resolve all customer issues effectively via phone, email, or social media in a timely manner
2. Communicate progress and resolution of issues to internal and external customers
3. Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
4. Recognize, document and alert the team lead of trends in customer calls
5. Manage all customer complaints through phone calls and emails
6. Recommend process improvements.
We are offering an attractive competitive salary and the opportunity for a rapid career development, working closely with a highly motivated team in a dynamic and fast- paced environment.