The role of the Customer Support Specialist- Europe is to assist our users during the allocated time zone via a number of channels - including but not limited to - our CRM (Freshdesk), the BitMEX Trollbox, Reddit and Telegram. This role will be supporting the European time zone(s) but must be based in an area outside of the United States.
You will be required to continuously identify and evaluate customer needs in order to achieve the highest quality of customer satisfaction. You will be expected to monitor the community for any emerging issues and bring forward any feedback or proposals you come across.
This position is ideal for somebody who would enjoy being the face of the company, helping people and establishing/maintaining strong relationships with our customers.
About the Customer Support Team
We are a young, passionate and fast growing team with members all over the world delivering a 24/7/365 industry leading support experience. We are proud to work for BitMEX and of the standard we have set and hold ourselves to. We enjoy working together and helping each other to grow. There is a high level of independence involved in the role, but we are interdependent on each other in the sense that many hands make light work and we are all responsible for upholding the high standard that has been set and raising it even higher into the future.
* Please note this position will require occasional weekend work.