Customer Support Specialist (internship)

Who are we?

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a bright Customer Support Specialist, to join our Support team based in Milan. 

The role

The Junior Customer Support Specialist role will cover a wide range of technical operative tasks, with the aim of supporting our customers with their requests. The job consists of assisting our customers with technical problems when using our products and services, recommending solutions and guiding product users through features and functionalities. The Junior Customer Support Specialist will also: 

• Respond to customer requests in a timely and accurate way, via email, chat and internal tools
• Identify customer needs and helping customers use our products, in accordance to our guidelines
• Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
• Follow up with customers to ensure their technical issues are resolved
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Share feature requests and effective workarounds with team members
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

Our ideal Customer Support Specialist will have a keen interest in the digital industry and a passion for developing a career within the Customer Support sector. 

As well as: 

• Outstanding communication skills 
• Fluency in Italian and English (must) 
• Knowledge of Wordpress, HTML or MKT
• Ability to use G-Suite packages 
• Ability to communicate effectively and in a timely manner
• Problem solving skills 

Work pattern and location

• Internship, full time requirement (40 hours a week)
• Monday to Friday 
• Hybrid
• Office based in Milano (Lambrate area)

Benefits

• Paid Internship 
• Meal Vouchers (€7 per working day)
• Individual training paths
• Opportunity to develop and move within the company
• National and international mobility options 
• Yearly team activities
• Food canteen at the office
  

What you can expect from the recruitment process:

1. HR interview
2. Hiring Manager interview 
3. Peer interview/skills assessment 
4. C-level interview 

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.