Motive is hiring a

Customer Support Specialist

Oklahoma City, United States
Motive is a website platform for auto dealers. We are looking to add a Customer Support Specialist to our team.
We are on a mission to make car shopping great. We provide auto dealerships with a website platform that makes finding a car fast, simple, and easy. We help them reach more customers, sell more cars, and grow their business.

Millions of consumers shop for vehicles on our platform every month, enabled by a growing number of dealerships who use our platform to power their website. We are also venture-backed by some of the best investors in the world.

What you’ll do: Customer support is uniquely important at Motive. You’ll be responding to customer and partner inquiries by email & phone and implementing client change requests on their website. This job is fun — our customers are excited to work on their website, so your conversations will always be energizing. You’ll get to work on complex problems for customers.
More specifically, you’ll:
  • Promptly respond to new requests and ensure that the customer needs are understood
  • Take phone calls from dealerships occasionally and assist with their questions in real-time
  • Update tickets with appropriate metadata (status, tags, categories, etc)
  • Get approval from dealership POCs for 3rd-party requests
  • Build website pages and enable features for customers
  • Implement third-party integrations
  • Coordinate with engineering and product team when necessary
  • Provide ongoing coaching and training for customers
  • Collect insights and identify patterns from customer feedback, then relay these findings back to the team lead
We are looking for someone who has:
  • 2+ years of professional experience working in, or managing, a Customer Success team within a fast-paced environment, startup, or SaaS organization
  • Technical proficiency in computer-related tasks and needs little to no help understanding how to accomplish tasks on a computer or in software
  • Highly effective communicator with good people instincts
  • Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
  • Deep technical understanding of the web, computers, and how software works. You don’t need to know how to code, but you need to know just about everything else
  • Health, dental, and vision insurance are 100% covered by Motive for the primary holder and 50% for dependents
  • Unlimited time off
  • Clear path for promotions and growing within the company
This job is in-person in Oklahoma City with occasional WFH opportunities. If you think differently than others—or often see things and say, “this could be done better,” you will fit in well at Motive.

We are an equal opportunity employer.

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